Terms & Conditions

Last updated: 26 August 2026

These terms and conditions (the "Terms") govern access to and use of the Scopra platform, available at app.scopra.io, together with its related websites, documentation, and services (the "Service"). The Service is provided by Scopra Ltd, a company registered in England and Wales (company number 16879091) with its registered office at 24 Burford Court, Rances Lane, Wokingham, England, RG40 2LJ ("Scopra", "we", "us").

By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms on behalf of the organisation you represent (the "Customer", "you"). If you do not have authority to bind that organisation, or you do not agree to these Terms, you must not use the Service.

1. Who the Service is for

1.1. The Service is a business-to-business professional services automation platform for consultancies, agencies, and other professional services firms. It is offered for business use only. By accepting these Terms you confirm that you are acting in the course of a business and not as a consumer, and that the person accepting is authorised to bind the Customer.

1.2. These Terms, together with the Privacy Policy, the Refund Policy, our GDPR commitment, and any order or subscription confirmation issued through the Service, form the entire agreement between the Customer and Scopra (the "Agreement").

2. Definitions

• "Authorised User" means an individual employee, contractor, or agent of the Customer who is assigned a seat on the Customer's workspace.
• "Customer Data" means all data, content, and materials submitted to the Service by or on behalf of the Customer, including project, client, timesheet, resourcing, and billing information.
• "Seat" means a paid licence for one named Authorised User of a given seat type (Power Seat, Project Admin, or Bookable Resource, as described on our pricing page).
• "Subscription" means the Customer's paid plan for the Service, comprising the seat types and quantities selected, billed monthly or annually.
• "Subscription Term" means each monthly or annual billing period, as selected by the Customer.

3. The Service

3.1. Subject to the Agreement and payment of the applicable fees, Scopra grants the Customer a non-exclusive, non-transferable right for its Authorised Users to access and use the Service during the Subscription Term for the Customer's internal business purposes.

3.2. Every workspace requires at least one Power Seat. Additional seats may be added at any time; added seats are charged pro rata for the remainder of the current Subscription Term and renew with the Subscription.

3.3. Each Seat is for one named Authorised User. Login credentials must not be shared. A Seat may be reassigned to a different individual where the original user no longer requires access (for example, when someone leaves the Customer's business).

3.4. We may improve, update, or modify features of the Service from time to time. We will not materially reduce the core functionality of the Service during a paid Subscription Term without offering the Customer a remedy under clause 12.

4. Free trial

4.1. Where we offer a free trial, the trial provides access to the Service (or a defined part of it) for the stated period without charge. Trials are for evaluation purposes, limited to one per organisation unless we agree otherwise in writing.

4.2. Unless the Customer subscribes before the end of the trial, the workspace will be deactivated and Customer Data submitted during the trial may be permanently deleted 30 days after the trial ends. During a trial the Service is provided "as is" and clauses 13.2 and 14 apply with a liability cap of £100.

5. Accounts and security

5.1. The Customer must ensure that account registration information is accurate and kept up to date, that credentials are kept confidential, and that multi-factor or other security controls we make available are used appropriately.

5.2. The Customer is responsible for all activity under its workspace and its Authorised Users' accounts, except to the extent caused by our breach of the Agreement. The Customer must notify us promptly at [email protected] on becoming aware of any unauthorised access or use.

6. Fees, billing, and taxes

6.1. Fees are charged per Seat, per month, at the rates shown in the pricing section of our website or in the Customer's subscription confirmation, billed in advance either monthly or annually.

6.2. Auto-renewal. Subscriptions renew automatically at the end of each Subscription Term unless cancelled in accordance with clause 12.1. Payment is collected by our payment processor using the payment method on file.

6.3. Seat changes. Seats added mid-term are charged pro rata. Seat reductions take effect from the start of the next Subscription Term; fees already paid are not refunded except as set out in the Refund Policy.

6.4. Price changes. We may change fees by giving at least 30 days' written notice. Changes take effect from the start of the Customer's next Subscription Term. If the Customer does not accept a price change, it may cancel under clause 12.1 before the change takes effect.

6.5. Late payment. If any amount is not paid when due, we may (after at least 7 days' written notice) suspend access to the Service until payment is received. We may charge interest on overdue amounts at 4% a year above the Bank of England base rate.

6.6. All fees are stated exclusive of VAT and other applicable taxes, which the Customer must pay in addition at the prevailing rate.

6.7. Refunds are governed by the Refund Policy.

7. Acceptable use

7.1. The Customer must not, and must ensure its Authorised Users do not:

• (a) use the Service unlawfully, or to store or transmit material that is defamatory, infringing, or otherwise unlawful;
• (b) upload malicious code or attempt to gain unauthorised access to the Service, its infrastructure, or other customers' data;
• (c) copy, modify, reverse engineer, decompile, or create derivative works of the Service, except to the extent permitted by law that cannot be excluded;
• (d) resell, sublicense, rent, or otherwise make the Service available to third parties, other than to Authorised Users;
• (e) access the Service to build a competing product, or scrape or bulk-extract data from the Service other than through features we provide;
• (f) circumvent seat limits, usage limits, or security controls.

7.2. We may suspend access immediately where we reasonably believe a breach of this clause 7 puts the Service, other customers, or third parties at risk. Where practicable we will give notice and an opportunity to remedy first, and we will restore access promptly once the issue is resolved.

8. Customer Data and data protection

8.1. Ownership. The Customer retains all rights in Customer Data. The Customer grants Scopra a non-exclusive licence to host, process, transmit, and display Customer Data solely to provide and support the Service, to comply with law, and as otherwise permitted by the Agreement.

8.2. Responsibility. The Customer is responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to submit it (including in respect of its own clients' and employees' personal data).

8.3. Data protection. To the extent Scopra processes personal data contained in Customer Data on the Customer's behalf, the Customer is the controller and Scopra is the processor for the purposes of UK GDPR. Scopra will: process such personal data only on the Customer's documented instructions (the Agreement constituting those instructions); implement appropriate technical and organisational security measures; ensure personnel are bound by confidentiality; assist the Customer with data subject requests and security obligations as reasonably required; notify the Customer without undue delay on becoming aware of a personal data breach affecting Customer Data; and, at the Customer's choice, delete or return personal data at the end of the Agreement in accordance with clause 12.4.

8.4. Sub-processors. The Customer authorises Scopra to use sub-processors (including hosting and payment providers) to deliver the Service, provided Scopra remains responsible for their performance and imposes materially equivalent data protection obligations on them. A current list of sub-processors is available on request from [email protected].

8.5. Usage data. Scopra may collect and use aggregated, anonymised usage data that does not identify the Customer or any individual, to operate, secure, and improve the Service.

9. Third-party integrations

9.1. The Service can connect to third-party products (for example, Runn for data migration and Breathe HR for people data). Integrations depend on those third parties' services and terms, which the Customer accepts directly with them. Scopra is not responsible for third-party products, and an integration ceasing to be available does not constitute a breach of the Agreement, provided we make reasonable efforts to give notice of planned removals.

10. Intellectual property

10.1. Scopra and its licensors own all intellectual property rights in the Service, including its software, design, and documentation. No rights are granted except as expressly set out in the Agreement.

10.2. If the Customer provides feedback or suggestions, Scopra may use them without restriction or obligation, provided doing so does not identify the Customer or disclose its confidential information.

10.3. IP indemnity. Scopra will defend the Customer against any third-party claim that the Service, used in accordance with the Agreement, infringes UK intellectual property rights, and will pay damages finally awarded or agreed in settlement, provided the Customer notifies us promptly, gives us sole control of the defence, and provides reasonable assistance. If such a claim arises, we may modify the Service, procure the right for continued use, or terminate the affected Subscription with a pro-rata refund. This clause states the Customer's exclusive remedy for infringement claims.

11. Confidentiality

11.1. Each party will keep confidential all non-public information disclosed by the other in connection with the Agreement, use it only to perform the Agreement, and protect it with at least reasonable care. This does not apply to information that is or becomes public without breach, was already lawfully known, is independently developed, or must be disclosed by law or a regulator (with notice to the other party where lawful). These obligations survive termination for five years, and indefinitely for Customer Data.

12. Term, suspension, and termination

12.1. Cancellation by the Customer. The Customer may cancel its Subscription at any time with effect from the end of the current Subscription Term, via the workspace billing settings or by written notice to [email protected]. Access continues until the end of the paid term.

12.2. Termination for cause. Either party may terminate the Agreement immediately by written notice if the other commits a material breach and (where remediable) fails to remedy it within 30 days of notice, or becomes insolvent, enters administration or liquidation, or ceases business.

12.3. Suspension. In addition to clauses 6.5 and 7.2, we may suspend the Service where required by law or to address a security risk. We will limit any suspension to what is reasonably necessary.

12.4. Effect of termination. On expiry or termination: (a) the Customer's right to use the Service ends; (b) for 30 days, the Customer may export Customer Data using the Service's export features or request a copy in a commonly used machine-readable format; and (c) we will delete Customer Data from our production systems within 90 days thereafter, except where retention is required by law. Clauses which by their nature should survive (including 6 for accrued fees, 8.5, 10, 11, 13, 14, and 16) survive termination.

13. Warranties and disclaimers

13.1. Scopra warrants that: (a) it will provide the Service with reasonable skill and care; (b) the Service will materially conform to its documentation; and (c) it will maintain appropriate administrative, physical, and technical safeguards designed to protect Customer Data.

13.2. Except as expressly stated in the Agreement, all other warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law. The Service is not guaranteed to be uninterrupted or error-free. We will use commercially reasonable efforts to maximise availability and will schedule planned maintenance outside UK business hours where practicable.

13.3. Not professional advice. The Service presents financial and operational information derived from the data the Customer enters, including gross profit, forecasts, and reference calculations. Outputs depend on the accuracy of Customer Data and the Customer's own configuration, and do not constitute accounting, tax, or legal advice. The Customer remains responsible for its statutory accounts, revenue recognition policy, and commercial decisions.

13.4. Beta features. Features identified as beta, preview, or early access are provided "as is", may change or be withdrawn, and are excluded from clauses 13.1 and 10.3.

14. Limitation of liability

14.1. Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

14.2. Subject to clause 14.1, neither party is liable for any loss of profits, revenue, anticipated savings, goodwill, or business opportunity, or for any indirect or consequential loss, arising under or in connection with the Agreement, whether in contract, tort (including negligence), or otherwise.

14.3. Subject to clauses 14.1 and 14.2, each party's total aggregate liability arising under or in connection with the Agreement in any 12-month period is limited to the fees paid or payable by the Customer for the Service in that period (or £100 during a free trial).

14.4. The Customer is responsible for maintaining independent backups of source materials it holds outside the Service and for its own systems and internet connectivity.

15. Indemnity by the Customer

15.1. The Customer will indemnify Scopra against losses, costs, and expenses arising from third-party claims caused by: (a) Customer Data infringing a third party's rights or breaching applicable law; or (b) use of the Service by the Customer or its Authorised Users in breach of clause 7, except to the extent caused by Scopra's breach of the Agreement.

16. General

16.1. Changes to these Terms. We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-app notification, and the changes will take effect from the Customer's next Subscription Term. If the Customer objects to a material change, it may cancel under clause 12.1 before the change takes effect. Continued use after the effective date constitutes acceptance.

16.2. Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, provided it notifies the other and uses reasonable efforts to mitigate. If a force majeure event continues for more than 60 days, either party may terminate on notice.

16.3. Assignment. The Customer may not assign the Agreement without our prior written consent (not to be unreasonably withheld). We may assign the Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to the Customer.

16.4. Publicity. We may identify the Customer by name and logo as a Scopra customer in our marketing materials unless the Customer opts out by written notice to [email protected].

16.5. Notices. Notices must be in writing, to the Customer's account owner email address (for notices to the Customer) or to [email protected] (for notices to Scopra), and are deemed received on the next business day after sending.

16.6. Entire agreement. The Agreement is the entire agreement between the parties in relation to the Service and supersedes all prior discussions. Neither party relies on any statement not set out in the Agreement. Terms on a Customer purchase order or similar document have no effect.

16.7. Severance and waiver. If any provision is found unenforceable, the remainder stays in force. A failure to enforce a right is not a waiver of it.

16.8. Third-party rights. A person who is not a party to the Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it.

16.9. Governing law and jurisdiction. The Agreement and any dispute or claim arising out of it (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Contact

Questions about these Terms: [email protected], or write to Scopra Ltd, 24 Burford Court, Rances Lane, Wokingham, England, RG40 2LJ.