Refund policy

Last updated: 26 August 2026

This refund policy applies to subscriptions for the Scopra platform provided by Scopra Ltd (company number 16879091, registered office 24 Burford Court, Rances Lane, Wokingham, England, RG40 2LJ). It forms part of our Terms & Conditions. Scopra is a business-to-business service; this policy is written for business customers.

1. Free trials

Free trials are not charged, so there is nothing to refund. If you do not subscribe before your trial ends, your workspace is deactivated and no payment is taken.

2. Monthly subscriptions

Monthly subscriptions can be cancelled at any time from your workspace billing settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing month: you keep access until then, and no further payments are taken. We do not provide pro-rata refunds for the unused part of a billing month.

3. Annual subscriptions

If you cancel within 14 days of your first annual subscription payment, we will refund that payment in full. This applies once per customer, to the first annual term only.

Otherwise, annual subscriptions run to the end of the paid year: cancellation stops the renewal, you keep access until the end of the term, and the unused period is not refunded.

4. Seat changes

Seats added part-way through a billing period are charged pro rata, as set out in the Terms. Seat reductions take effect from the start of your next billing period; we do not refund the difference for the current period.

5. When we will always refund

We will refund in full, without you needing to rely on anything above, where:

• a duplicate payment was taken;
• a charge was applied in error (for example, the wrong seat count or rate);
• we terminate your subscription for convenience, or under the intellectual property provisions of the Terms, in which case we refund the unused portion of any prepaid period pro rata; or
• you terminate for our material breach which we have failed to remedy, as set out in the Terms, in which case we refund the unused portion of any prepaid period pro rata.

6. How to request a refund

Email [email protected] with your company name, the invoice number, and a short explanation. We aim to respond within 5 business days. Approved refunds are returned to the original payment method, normally within 10 business days of approval.

Billing queries should be raised within 30 days of the invoice date; this helps us investigate while records are fresh, though it does not remove any right you have under the Terms.

7. General

Nothing in this policy affects any right or remedy that cannot lawfully be excluded. We may update this policy from time to time; the version published on this page at the time of your charge applies to that charge.