Information

Refund policy

Scopra reviews refund requests case by case. If you believe a charge was made in error, contact us at [email protected] with your company name, the invoice number, and a short explanation of the issue.

Subscription charges

Subscription fees are billed in line with your agreed plan and billing cycle. If you cancel, your subscription remains active until the end of the current paid period unless we confirm otherwise in writing.

When we may issue a refund

• A duplicate payment was taken.
• A charge was applied incorrectly.
• We agree in writing that a refund is appropriate.

How requests are handled

We aim to review refund requests within 5 business days. If a refund is approved, it is returned to the original payment method where possible.

Need help

For billing questions, contact [email protected]. If your request relates to contract terms, see our Terms & conditions.